Return + Exchange

RETURN REQUEST

We offer a 14-day return window from the date of delivery for eligible items.

To request a return, please email hi@littlelambkind.com with "RETURN" and your order number in the subject line, along with the reason for your request.

Once your return is approved, we will provide instructions on how and where to send your package. Returns sent without prior authorization may not be accepted.

Items must meet the conditions outlined below. Sale items, gift cards, and personalized products are final sale, except where otherwise required by law.

PERSONALIZED ITEMS

Personalized and custom-made items are final sale and cannot be returned or exchanged for a change of mind.

If your personalized item arrives damaged, defective, or incorrect, please contact us so we can help resolve the issue.

SHIPPING COST

Original shipping charges are non-refundable for change-of-mind returns, except where required by law. Customers are responsible for return shipping costs unless the return is due to our error or a defective product.

RETURN CONDITIONS

To qualify for a standard return, items must be:

  • Unused, unworn, and in their original condition.

  • Returned with original tags attached and original packaging.

  • Accompanied by an order number or proof of purchase.

For hygiene and safety reasons, used products are not eligible for change-of-mind returns.

We reserve the right to decline returns that do not meet these conditions, subject to applicable consumer protection laws.

ORDER CANCELLATION

If you need to cancel an order, please contact hi@littlelambkind.com as soon as possible.

Orders may be cancelled at no charge before processing begins. Once an order has entered processing or has shipped, cancellation cannot be guaranteed.

Personalized and custom-made orders cannot be cancelled once production has begun.

DAMAGED, DEFECTIVE, OR INCORRECT ITEMS

Please inspect your order upon delivery and contact us promptly if an item arrives damaged, defective, or incorrect.

Include your order number, a description of the issue, and photos if available.

We will review your request and provide an appropriate resolution, which may include a replacement or refund, in accordance with applicable law. No restocking fee will apply to returns resulting from our error or a defective product.

REFUNDS

Once we receive and inspect your return, we will notify you whether the refund has been approved.

Approved refunds will be issued to the original payment method, less any applicable, previously disclosed restocking fees.

Please allow up to 14 days for your financial institution to process and reflect the refund after it has been issued.

INTERNATIONAL ORDERS

International returns are subject to our standard return policy, except where applicable local consumer protection laws provide additional rights.

Customers with statutory withdrawal rights may exercise those rights in accordance with applicable law. Please contact hi@littlelambkind.com for assistance.

 

YOUR STATUTORY RIGHTS

Nothing in this policy limits or excludes any rights or remedies available to customers under applicable consumer protection laws.

For questions about returns, exchanges, or cancellations, please contact hi@littlelambkind.com.